Project Insight for Zendesk Support: Overview

Dynamically sync issues from Zendesk Support and manage in Project Insight®

Project Insight is your project managers' source for enterprise-level Resource Allocation and Portfolio Reporting across your organization. Zendesk Support is your team's source for quick responses to customers and internal requesters.

If your team uses Zendesk Support to queue and prioritize work orders or customer responses, don't ask your support team to switch! Integrate Project Insight and Zendesk support tickets for the most complete project and resource availability information.

Quickly escalate issues to your team to keep happy, happy customers

Whether a ticket comes to Zendesk from a client or the project manager assigns tickets from Project Insight, each team can get to work quickly in their favorite application.

Never do duplicate data entry again!

Immediately view tickets and comments made in Zendesk

There are teams who know and love Zendesk Support, but Zendesk is NOT a project management software.

It lacks PM features like Resource Allocation, budgeting and invoicing features, and Portfolio reporting.

Don't ask your support team to switch! Keep them in their Zendesk solution they love, and they won't care their progress data is automatically rolling up to Project Insight for our enterprise features.

Communication and progress automatically synced between Zendesk and PI®

Project Managers get project health data, resource workload visibility, and real-time statuses. Accounting gets invoice records for easy-to-invoice billable time. Leadership sees real-time reports in hundreds of ways.

Zendesk is the means to communicate quick responses or collaborate with the support team to get work done.

Let's talk Features

Visit the Administration > Get Add-Ons right now to see Project Insight for Zendesk Support in action. It's just one more auto-magical way to work better together.