Issue Reports

Reporting on Issues can be used to see the status of current and historical issues. More information on issues can be found in the Add Issue topic.

Keywords Filtering

This report filtering option gives the user the option to return report results that contain the keywords entered.

Issue State Filtering Options

will filter the report on the state of the item type selected, either open, closed or both states.

Date Filtering Options

There are four different options available for filtering by dates. They include Created Date, Updated Date, Closed On and Resolution Date.

Date Range Types

The initial display above includes the option to select date ranges for the report.

All Dates - Chooses all items regardless of the dates. This option is not available for all reports or filters (so may not appear in the drop down list). As a caution, when it is available, it is recommended that it is used only with small sets of data, otherwise your results will be very large and it may take a long time to generate the report.

Dynamic Dates - Are a preset ranges of dates that are commonly used, such as current week, current month, last month, next year and that change automatically. If a report is saved with these settings or a filter is remembered with these settings, the next time report is run of the filter is applied, the date range will change automatically relative to the current date. For example, if the current month is October, selecting "Current Month" as a Dynamic Date Range will automatically set the date range to Oct 1 to Oct 31st. If the current month then becomes November, the date range will reset automatically to Nov 1 to Nov 30. The report or filter does not have to be changed as the range changes automatically.

Specific Dates - These are specific dates that are entered and you control what the range is. If a report is saved with these settings or a filter is remembered with these settings, those specific date ranges will be saved as well and when the report is re-run or the filter applied, it will always use those exact dates, they will never change.

Master Folder Filtering Options

Master Folder Filtering Options are set to filter Projects based on any folders that have been set as a Master Folder.

Issue Type Filtering Options

Issue Type Filtering Options are set to filter issues based on the Issue Status Type, Issue Type, Issue Severity, and Issue Priority.

User Filtering Options

User filtering options are set to filter the Issues based on the Assigned To and/or the Created By resources that created the Issue.

Resolution Filtering Options

Resolution Filtering Options are set to filter Issues based on the Resolution Type, and/or by the Resource that has resolved the issue.

Found By Filtering Options

Found By Filtering Options are set to filter issues based on the field Found By and/or also by a specific date range based on the Found Date of the issues. See the date section above for information on Date Range Types.

Project Filtering Options

Project Filtering Options can be set to filter based on Project Type, Project Status, Project name, Project Number and/or Resource Type. Selections available will vary from report to report.

Issue Custom Field Options

Issue Custom Field Options will only appear if your system administrator has setup Issue Custom Fields and they are set to as a filter for reporting purposes. The image below is only an example.

Charting Display Options

Two types of Charts are available to be used to view data. Up to four charts can be created during the process

Predefined allows for a drop down selection of any charts that have been predefined.

Custom Chart allows for selection of information to create a chart.

Chart Type includes six different types of charts that can be created. These include Area, Bar, Column, Donut, Line and Pie.

Aggregate By enables a selection of data field to aggregate upon.

Chart Column enables a selection of columns for data for the chart to use.

• Aggregate Type enables you to select Sum, Average, Count, Max or Min for the column of data.
• Hide # enables you to hide the number for the data.
• Stacked enables you to stack the data.

*Note there is an add icon at the end of the row which allows you to add multiple rows of data fields for the chart.

X-Axis and Y-Axis

Bar Chart: Aggregate By is the y-axis and the Chart Columns is the x-axis.

Column Chart, Area Chart and Line Chart:

Aggregate By is the x-axis and the Chart Columns is the y-axis.

Tile Charts Vertically will change the output of more than one chart so that the charts display in a single, left-justified column as opposed to a horizontal display (side-by-side) across the top of the page

Include the Table Results with the Charts will display the report with the report data supporting the chart(s) in a table format below the chart(s) display. The table results are simply a report which is identical to what you would see if you ran the report without using the Charting Display options.

Group By / Sub Total Options

The report can be grouped by column names or sorted by column names in either ascending or descending order.You can also stack several choices and group within groups or sort within sorts.

Column Selection Filtering Options

Column Selection Filtering Options will control the data fields displayed as columns for the report. Detailed information for setting preferences in the data field column displays is contained in the Page Display Options topic.

Inline Editing Options

Inline Editing Options when enabled allows the report to be editing inline similar to do inline editing on task where the columns being displayed may be edited and new items can be created. Be sure to select a folder where any new items would be saved.

Save / Share Report

After selecting your display options for the report click on the run report button to view your report. You can continue to update and change the display options and re-run the report as needed until you have your desired results.

On the General tab for saved reports, you can choose to include the report in the Report Menu. This places the report in the drop-down, fly-out menu of the global report navigation. The report will be available on that menu for you and for anybody who also has the report by way of sharing it with them. There may also be an option to save as new report if the report you're using originated from a previously saved report. Save as new will save a new report without overwriting any changes you've made to the previously saved report. Saving as new does not force a name change to the saved report, but it is always a good idea to change the name anyway so that you do not have two different reports with the same name. If the report you are saving was shared to you by another user as the original report creator, the save as new report option is the only option available. You cannot make and save modifications to a report created by another person, but rather you will save your own new report.

The Share tab allows you to share with Groups, Companies and Users. If the report is relevant to multiple users, you may find that Companies or Groups are the best way to make sure that the report is not only shared with all of the appropriate users, but also that any new users added to the Company and/or Group automatically get the shared report.

There is an important distinction between shared users on reports and shared users for scheduled reports which must be understood whenever sharing reports with sensitive data. Shared users accessing a link to the report, whether through the application interface or an email link, will run a query which presents the data based on the specific user's permissions, settings and access rights. A shared user accessing a report which was saved as static data (i.e. spreadsheet or PDF file) when the schedule was run will see the exact same results as the creator of the report because the report was run and saved under the settings of the report creator as static data for the other users to view. This important distinction is re-iterated in the explanation of the Report Output Format in the scheduled report settings.

The Description tab is a reference to any information you'd like to add which may help to explain the purpose of the report in more detail than you would normally include in the simple saved name for the report.

The Schedule tab is used to run the report and send a reminder with a link to the report that was run at the selected interval for the report. If the Report Output Format is Link Reminder (dynamic), the scheduled report is simply a URL/link reminder which will run a query and display the real-time data as a result of the query. It does not save static data from the time of the execution of the scheduled report.

If the Report Output Type is not Link Reminder (dynamic), for example it is a spreadsheet or PDF format, the data is saved as static information at the time of the execution of the report. A shared user accessing the report which was saved as static data when the schedule was run will see the exact same results as the creator of the report because the report was run and saved under the settings of the report creator as static data for the other users to view. It is important to note this distinction because the receiver of the scheduled report may see data in the results which they would not otherwise have access to view.