Service interruption 23 July 2026 - Resolved

Project Insight is currently experiencing a system-wide outage connected to a system issue with Microsoft Azure that is preventing users from accessing the platform.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide another update as soon as we have more information.

We apologize for the disruption and appreciate your patience.

Please follow this post for updates.

*UPDATES:

• 18:47 UTC: Microsoft report: Current Status resources in West US 

  Microsoft identified a recent change that was strongly correlated with the onset of impact. We have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Customer should be observing recovery at this time.

  They are closely monitoring service health and downstream recovery and will provide additional updates as we validate restoration

• 16:29 UTC: Microsoft report: Issues connecting to resources in West US 

  We are investigating a networking issue affecting connectivity to Azure services in the West US region. Impacted customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. Customers with traffic traversing the West US region may also experience downstream impact.

  We are exploring mitigation options on affected network devices. Early indications suggest the issue is related to network traffic flow through the impacted infrastructure; however, our analysis remains ongoing. We are closely monitoring traffic while continuing our investigation.

  We will provide additional information as it becomes available. https://azure.status.microsoft/en-us/status

• 15:50 UTC: Microsoft report: Active – Connectivity Issues Affecting Azure Services in West US

  We are investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services. We will provide more information as it becomes available. https://azure.status.microsoft/en-us/status

• 8:16 a.m. PT: Project Insight is currently operating on our backup servers while Microsoft works to resolve the issues affecting Azure. We’ll continue monitoring the situation and provide additional updates as they become available. File upload may be temporarily unavailable.