Project Insight App Missing in Microsoft Teams - RESOLVED

We are aware of reports indicating that the Project Insight app has disappeared from Microsoft Teams for some users since Tuesday, January 20, 2026.

Our team is actively investigating this issue, and we have already opened a support ticket with Microsoft to expedite resolution.

We will post updates here as more information becomes available. If you are affected by this issue, please continue to check this thread for the latest status.

Thank you for your patience and understanding.

UPDATE - January 23, 2026 - 08:35AM Pacific Time

We have received an update from Microsoft regarding the support ticket we opened for the Project Insight app disappearing from Microsoft Teams issue (reported since Tuesday, January 20, 2026).

Microsoft's engineering team has confirmed they are actively investigating the issue. They have indicated that resolution is being delayed due to complex dependencies that require coordination across multiple internal Microsoft teams.

While we continue to press for the fastest possible resolution and have emphasized the priority and impact of this issue on our users, Microsoft has assured us that the matter is receiving elevated attention. They have committed to providing regular progress updates.

We apologize for the ongoing inconvenience this is causing and appreciate your continued patience as we work with Microsoft to restore full functionality. We will post any further developments here as soon as they are available.

Thank you for your understanding.

UPDATE - January 27, 2026 - 02:04PM Pacific Time - Update From Microsoft Tech Support

I hope this message finds you well. First and foremost, I want to extend my sincerest apologies for the delay in resolving the issue at hand. We fully understand the critical nature of this problem and the impact it has on your services.

Please be assured that we are working closely with the concerned teams and are awaiting an update. We have also engaged our technical advisor to prioritize this matter and expedite the resolution process.

We genuinely empathize with the frustration and inconvenience this situation has caused, and we want to assure you that we are doing everything within our power to drive towards a quicker resolution. We will keep you posted with any developments and updates as soon as we have more information.

Thank you for your continued patience and understanding.

UPDATE - January 29, 2026 - 06:48AM Pacific Time - Update From Microsoft Tech Support

I hope this message finds you well. I wanted to provide you with an update regarding the ongoing issue with the Teams app. I understand the gravity of this situation and the frustration it has caused.

Please rest assured that we have escalated this matter to the next level, and our Project Technical Advisor (PTA) is now closely collaborating with the concerned engineering team. They are working tirelessly to identify the root cause and implement a resolution as swiftly as possible.

We genuinely empathize with the inconvenience this disruption has caused to your services and your customers. We are committed to resolving this issue promptly and will keep you informed of any significant developments. Your patience and understanding during this time are greatly appreciated.

Thank you for your continued cooperation.

UPDATE - February 2, 2026 - 06:09AM Pacific Time - Update From Microsoft Tech Support

We received notification from Microsoft at 6:09 PST this morning indicating that the this issue has been fully resolved.

Please let us know if you continue to experience any related problems or require further assistance.

UPDATE - February 3, 2026 - 05:42AM Pacific Time - Update From Microsoft Tech Support

We have received an update from Microsoft regarding this incident. The issue was caused by a Microsoft backend schema validation error.