Incident Update: Microsoft Teams Connection

Trina Schaetz

• September 17, 2025 16:08

Status: Monitoring
Impact: Limited

We identified an issue introduced in the September 4th release that affects the Microsoft Teams app connection flow. After completing the connection, some users may see an error page.

**Important note: The connection itself completes successfully — Teams accounts are linked to Project Insight as expected. This is only a display issue.

Resolution:

• A permanent fix has already been developed and will be included in the next scheduled release, going live tomorrow.

• No action is required by customers.

We are monitoring the situation and will update this page once the release is live. Thank you for your patience as we continuously work to improve your experience.

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• 

  Trina Schaetz

  • September 22, 2025 17:14
  • Edited

  Resolution:
  A permanent fix has been developed and was included in our scheduled release on September 19. The issue is now resolved, and no action is required by customers.

  We are monitoring the situation to ensure full stability. Thank you for your patience as we work to continuously improve your experience.

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